Using Course Hero
Searching
Unlocking Content
- How do I view a study document in its entirety?
- Can I download a document or question after I unlock it?
- How do I view previously unlocked study documents and Tutor Questions?
- I received an error that said the .pdf is invalid or corrupted. What do I do?
- I tried to download a document, why am I receiving an error message stating it is damaged?
Uploading Documents
- How do I get started?
- Uploads for Unlocks
- What Documents Can I Upload to Course Hero?
- I uploaded the required number of documents, why don’t I have Unlocks?
- If I deactivate my account, do my documents get automatically deactivated?
- How do I remove a document I previously uploaded?
Asking a Question to Tutors
- How do I ask a question?
- What are the guidelines for posting Tutor Questions?
- Checklist: How to write a good tutor question
- What if my Tutor does not fully answer my question?
- What does it mean when an answer is "best" ?
- I need help right away. What happens if I post the same question twice?
Getting Help After Asking a Question
- Do I really need to revise my question when prompted?
- I am not satisfied with the help provided by the tutor. Can I get a refund?
- I would like to remove a question I previously posted.
- How can I cancel a Tutor Question I’ve posted?
- Why was my question sent back to me for revisions? And how do I fix it?
- What if the answer my Tutor provides is incorrect?