Money Back Guarantee
We guarantee your satisfaction with our services. If you are not satisfied with our services, you may request a one-time refund under our Money Back Guarantee.
Under our Money Back Guarantee, we'll refund your purchase in full if you are eligible.
To be eligible for a refund on a subscription purchase:
- You must request a refund within thirty (30) days of making the purchase.
- You have not received a refund under any guarantee in the past.
- If applicable and available as part of the Services, you must not have used more than five (5) subscription unlocks.
- If applicable and available as part of the Services, you must not have asked more than one (1) subscription tutor question.
- If applicable, available, and offered as part of the Services, if you purchased a bundle Subscription, you have not had more than (3) days of usage on either QuillBot or Symbolab.
If you are offered an introductory trial, to be eligible for a refund on such purchase:
- You must request a refund within three (3) days of making the purchase.
- You have not received a refund under any guarantee in the past.
- If applicable and available as part of the Services, you must not have used more than three (3) subscription unlocks.
- If applicable and available as part of the Services, you must not have asked more than one (1) subscription tutor question.
We reserve the right to verify information, require valid proof of purchase, and deny guarantee requests at our discretion in cases of suspected fraud or abuse of the Money Back Guarantee.
If you have any questions regarding our Money Back Guarantee, please contact our Customer Support Team.