I uploaded the required number of documents, why don’t I have Unlocks?

Our system can take up to 24 hours for documents to be processed and credited to your Course Hero account. If your documents have not been processed within this time frame, please contact our Support Team using the Contact Us button below.


Please note: Uploaded documents must be automatically processed before they are added to our database and credited to your account. You will not receive credit for documents that are denied by our automated processing system.


Documents are most commonly denied because a duplicate version already exists on Course Hero or because they contain random and/or irrelevant content. In order to be awarded Unlocks, the minimum upload requirements must be met.