Payments & Refunds

Pricing

• Do I have to pay? How much does it cost?
• Are all costs in U.S. dollars?
• Paying for Access

Refund Information

• ★ How do I contact Course Hero for a refund?
• Does Course Hero offer refunds?
• When will I receive my refund?
• I was told I would receive a refund recently. Why do I show another charge for the same timeframe?
• How does the Better Grades Guarantee Work?
• I didn't pay in U.S. Dollars. Why was I refunded a different amount?

See all 8 articles

Subscriptions

• Why was I charged?
• What are recurring payments?
• I think I was charged twice, what do I do?
• How do I change or update the credit card on my account?
• My payment keeps failing. What do I do?

Upgrading

• How can I upgrade my account?
• What forms of payment do you accept?

Pausing

• What does pausing my account do?
• How many times can I pause my account?
• If I pause my membership when will my membership be renewed?

Cancelling

• How can I cancel my Course Hero subscription?

Tutor Questions

• I canceled my question. Why is there still a pending authorization on my credit card?
• Why did you charge my credit card for a Question?