Amazon Prime Student Exclusive Course Hero Access Offer & Redemption Process FAQs

 

  1. How to redeem your Prime Student Exclusive Offer of Course Hero:

    • Click on the “Redeem” link on the post-purchase email sent by Amazon.
    • You’ll be directed to the Course Hero sign-up/sign-in page, and by using your designated link, your exclusive offer will be automatically applied.
      • If you’re a Course Hero user (Basic or Premier), sign-in with your credentials.
      • If you aren’t a Course Hero user, create an account.
    • You’ll be logged into Course Hero.
    • On the next page, you’ll see a message explaining your Premier access and when it ends.

  2. How long is my Prime Student Access to Course Hero valid for?

    Each purchase of the Prime Student exclusive offer means you will have Course Hero access for 1 month. At the end of the month, active Prime Student members can either re-purchase another month at the exclusive offer pricing, or you will not be charged/no longer have access to Course Hero.

  3. When does the ability to redeem my Prime Student Course Hero access expire? 

    All unused/non-redeemed purchases will expire on 3/31/2022.

  4. Where can I redeem my Prime Student Course Hero access?  

    Prime Student Access to Course Hero can only be redeemed on the Course Hero website through desktop or mobile web browser. If you’re a Course Hero mobile app subscriber (meaning, your active subscription payments are through GooglePlay or iTunes), you are not eligible to redeem this offer at this time.

  5. Do I have all the same benefits as any other Course Hero member with my Prime Student Access to Course Hero?.

    If you are accessing Course Hero with your Prime Student exclusive offer (Prime Student Access to Course Hero), you have the same product experience except for a few limitations as it pertains to pausing, upgrading or switching payment plans.” Here are the details:

     

    Function

    Course Hero Subscription

    Prime Student Course Hero Access

    User can pause 

    Yes

    No

    User can upgrade

    Yes

    No

    CX Agent can pause

    Yes

    No

    CX Agent can upgrade/downgrade

    Yes

    No

    CX Agent can switch to different plan

    Yes

    No



  6. What if I am already a Course Hero Premier member and want to redeem / use Prime Student Access to Course Hero?

    Here are a few things to know about being a current Course Hero Premier member + using Prime Student access 

    • Your original Course Hero subscription will resume, with any remaining time after a redeemed Prime Student access period expires. Your Course Hero subscription will be renewed automatically unless cancelled.
      • If you want to redeem additional Prime Student access during an already redeemed 1-month Prime Student access, the newly redeemed 1-month access will be appended (stacked) to the end of your current period. Your subscription will be renewed automatically when all the redeemed Prime Student promotional offers/period expires.
    • If you’re already a Course Hero Premier member and have Prime Student access to redeem, during any redeemed Prime Student access period, you will not be able to pause/cancel/upgrade/downgrade your subscription, nor switch to a different subscription plan. 
    • If you’re a Course Hero mobile app subscriber (meaning, your active subscription payments are through GooglePlay or iTunes), you are not eligible to redeem this offer at this time.

  7. How do I cancel / How do I get a refund?

    Prime Student access monthly Course Hero purchases are not eligible for a refund.

    You can reach out to Amazon customer support on questions about payment or processing.


  8. Where can I go if I don’t receive the email with the link to redeem the offer or can’t find it in my Amazon account?
    Amazon customer support can be reached here

  9. What if my link to redeem the offer does not work - who do I contact?
    Course Hero customer support can be reached here

  10. Where can I go if I need to update my Credit Card for my Prime Student access purchase?
    You may update your Credit card via your Prime Student account on Amazon.com in order to ensure your payment for your purchase of Prime Student Course Hero Access goes through.

  11.  Where do I update my Credit Card for my Course Hero Account?
    • Log in to your account from Here
    • Click the navigation drop down in the top-right corner of the page next to your profile picture and select "Account Settings".
    • Scroll down to Payment Options and click the pink "Add Card" button.

      You may manage your account payment options there.

      Please note, adding or changing your payment information on Course Hero, does not link or change your payment information from Amazon.com. 


  12. What if I am already a Course Hero Premier member and want to redeem / use my Prime Student access?
    Once you have purchased Course Hero, you will have access for that month. You will not be able to purchase another month at the Prime Student discounted pricing.