I was told I would receive a refund recently. Why do I show another charge for the same timeframe?

In some cases you will find the refund was actually processed faster before the original charge for the membership.You should see on your statement one credit (refund) and one debit (charge) in total, which nets the total to $0. If that’s not what you see, please click “Contact Us” and provide the information below so we can take a look at this for you:

  • If PayPal was used, PayPal email address
  • If a credit or debit card was used
  • Full name on credit card
  • Type of credit card
  • Last four digits on the card
  • Zip code of card used
  • Amount charged
  • Date of charge