Does Course Hero offer refunds?

Try Pausing Membership: Did you know you can pause your membership* for up to 3 months?  This is especially helpful when you've already paid for an annual membership but are out of school for vacation. This way, you can use your membership when you actually need it! To pause your membership, go to your account settings and then click on the "Pause Membership" button to place a hold on unused Premier membership days. You can pause for 1, 2, or 3 months! *Please note, subscriptions purchased through the Google Play Store, or through Apples’ iTunes are not able to be paused.

Cancel Subscription: If you just want to cancel your membership subscription to avoid next months charge, you may cancel your paid subscription by hovering over your username on the top right of the page and then clicking on Account Settings and then click on Stop Recurring Membership.

Refund Request: If you’re still sure you want to cancel and haven't unlocked any documents/Q&As or used up any of your Tutor Questions, you can request a full refund. To do so, please click on the Submit an Email button below to submit an email and your request will be processed within 1 business day. Please note, no refund will be offered if our Terms of Use has been violated. 

Apple Store Purchases: All in-app purchases must be managed directly through Apple. Please contact them directly:

Satisfaction Guarantee: If you’re not satisfied with your membership subscription, you can contact us for further help by clicking Submit an Email button below. Contact must be made within 3 business days of purchase date and will be subject to review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.