Does Course Hero offer refunds?
Course Hero has more than 7 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need by clicking on the submit an email form below!
If you’re still sure you want to cancel, you can request a full refund as long as you haven’t unlocked any documents/Q&As or used up any of your tutor credits.
Please click on the submit form below and make sure to select Billing > Cancellation Request > Confirm that your email registered and last four digits of your credit card used are correct as shown in the screenshot and your request will be processed as soon as possible.
If you have used unlocks or tutor credits, please allow us at least 24-48 business hours to review your request!
Apple Store Purchases: All in-app purchases must be managed directly through Apple. Please contact them directly:https://www.apple.com/support/
Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not unlocked any documents/questions nor used any of your tutor credits, you may request a refund by submitting an email below.
Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help by clicking Submit an email below. Contact must be made within 3 business days of purchase date and will be subject to review.
Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.