I uploaded the required number of documents, why don’t I have Unlocks?

Our system takes approximately 1 hour for documents to be processed and credited to your Course Hero account. If your documents have not been processed within this time frame please notify support@coursehero.com.

Please note: Uploaded documents must be automatically processed before they are added to our database and credited to your account. You will not receive credit for documents which are denied by our automated processing system. Documents are most commonly denied because a duplicate version already exists on Course Hero or because they contain random and/or irrelevant content.

In order to be awarded unlocks, users must reach the minimum upload requirements.