College Grit Program FAQs

How do I participate in the Course Hero College Grit Program?

  • For all College Grit Program details, click here to learn more.

 

When does the ability to redeem the Course Hero Daily Giveaway offer expire? 

  • All unused/non-redeemed purchases will expire on 12/31/2022 11:59 Pacific Time.

 

How to redeem your free 1 year Course Hero subscription:

  • Click on the “Redeem” button in the email sent by Course Hero (coursehero@e.helloworldemail.com).
  • You’ll be directed to the Course Hero sign-up/sign-in page, and by using your designated button, your exclusive offer will be automatically applied.
    • If you’re a Course Hero user, sign-in with your credentials.
      • If you are already an actively paying Course Hero customer, please contact customer experience at support@coursehero.com
    • If you aren’t a Course Hero user, please complete the sign-up flow.  
  • You’ll be logged into Course Hero.
  • On the next page, you’ll see a message explaining your Premier access and when it ends.

 

Where do I redeem my Course Hero College Grit Daily Giveaway offer?

  • The Course Hero College Grit Daily Giveaway offer can only be redeemed through the unique link sent via email on a desktop or mobile web browser that will lead directly to Course Hero. If you’re a Course Hero mobile app subscriber (meaning, your active subscription payments are through GooglePlay or iTunes), you are not eligible to redeem this offer at this time.

 

Do I have all the same benefits as any other Course Hero member?

  • If you are accessing Course Hero with your College Grit offer, you have the same product experience except for a few limitations as it pertains to pausing, upgrading or switching payment plans. Here are the details:

 

Function

Course Hero Subscription

College Grit Offer

User can pause 

Yes

No

User can upgrade

Yes

No

User can cancel

Yes

No

User can downgrade

Yes

No

CX Agent can pause

Yes

No

CX Agent can upgrade/downgrade

Yes

No

CX Agent can switch to different plan

Yes

No

 

What if I am already a Course Hero Premier member and want to redeem / use my Course Hero College Grit offer?

  • At the time of redemption you cannot be a Premier member already. You will not be able to redeem the College Grit Daily Giveaway offer until your current premier membership has concluded. Note, your redemption code will be valid until 12/31/2022.

 

What if my link to redeem the offer does not work - who do I contact?

  • Course Hero customer support can be reached here.

 

How many winners will there be?

  • There will be 6 winners weekly for the College Grit Award from October 19th-December 31st, 2021.
  • There will be a daily winner for the College Grit Daily Giveaway from October 19th-December 31st, 2021. Click here to learn more. 
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