Why is it taking longer than usual to receive explanations to my questions?
In order to ensure that students always receive the highest quality help from tutors, we’ve recently implemented a new step in the tutoring process. This additional step serves to ensure that all submitted questions go through a standard quality check to make sure they’re ready to receive high-quality explanations from tutors. With the addition of this new quality check, a single question can be sent back to students for revisions up to 3 times. Although this back-and-forth may increase response times from tutors, it also increases the likelihood that the question is clearly understood by tutors, thereby allowing students to receive the most helpful explanations possible.